We perform a monthly backup of your site files and database.
Should your site break beyond repair, we will use the most recent backup to reconstruct your site. Unfortunately, this may result in lost content, users, and data. We also provide more frequent backups of your site for an additional cost.
Running software like Joomla to power your site means that periodically needs to be updated as new features are added, bugs are fixed, and security issues are patched. This is also true for any extension you may have installed. When this software needs to be upgraded, we will assess the need and then upgrade it to the latest, stable release you have access to. In some cases, if a paid version of an extension is used and your subscription has expired we will unable to upgrade it until the subscription has been reinstated. We also perform a backup before any upgrades in case something goes wrong.
We will store a copy of your backup offline on one of our secure cloud servers.
1- This service covers a one-time update. Should an update come out after the update has been made, you will have to sign up again.
2- Unlimited updates during the active subscription.
*- If you don't have a backup component installed, we will install one for you.
†- You will be charged $59.97 for the first three months then a recurring payment of $19.99.
NOTICE: These subscriptions refer to the core software (Joomla, Wordpress) and any extensions that you have access to the updates. We can not update extensions you do not have access to (i.e. premium extension you no longer have an active subscription for). This does not cover install of extensions or updates to the content of your site.